Investor Charter
Your rights, responsibilities, and our commitment to transparent investment services
Vision and Mission Statements for Investors
Our Vision
"Invest with knowledge & safety."
Empowering investors with transparent, research-driven insights for confident financial decisions.
Our Mission
"Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness."
Details of Business Transacted by the Research Analyst
Research Publications
To publish research report based on the research activities of the RA.
Independent Analysis
To provide an independent unbiased view on securities.
Transparent Recommendations
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
Data-Driven Insights
To provide research recommendation, based on analysis of publicly available information and known observations.
Annual Audit
To conduct audit annually.
Advertisement Compliance
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
Records of Interactions
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.
Details of Services Provided to Investors
(No Indicative Timelines)
Onboarding of Clients
Sharing of terms and conditions of research services and completing KYC of fee paying clients.
Disclosure to Clients
Disclosing information material to informed decisions (business activity, disciplinary history, terms & conditions, associates, risks and conflicts of interest), the extent of Artificial Intelligence tools used, any material conflict of interest when distributing third-party research, and any conflict of interest with other activities of the research analyst.
Research Distribution
To distribute research reports and recommendations to the clients without discrimination.
Confidentiality of Reports
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
Data Privacy
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
Service Timelines
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines.
Guidance & Caution Notice
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
Honesty & Integrity
To treat all clients with honesty and integrity, and to keep information shared by clients confidential unless required by legal obligations or shared with the client's specific consent.
Details of Grievance Redressal Mechanism
Filing with the Research Analyst
In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
SCORES 2.0 / RAASB
The complaint can be filed on SCORES 2.0, a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner, at https://scores.sebi.gov.in. There is a two-level review for complaints against a Research Analyst — the first review is done by the designated body (RAASB) and the second review is done by SEBI. A complaint may also be sent by email to the designated email ID of RAASB.
SMARTODR Platform
If the investor is not satisfied with the resolution provided by the Market Participants, the investor has the option to file the complaint / grievance on the SMARTODR platform for its resolution through online conciliation or arbitration.
Physical Complaints
With regard to physical complaints, investors may send their complaints to:
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (E)
Mumbai – 400 051
Rights of Investors
Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure — to receive information about all the statutory and regulatory disclosures
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from a financial product or service in accordance with the terms and conditions agreed with the research analyst
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers — right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements
Expectations from the Investors
(Responsibilities of Investors)
Do's
Always deal with SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for SEBI registration number. Please refer to the list of all SEBI registered Research Analysts which is available on the SEBI website at the following link: SEBI Registered Research Analysts
Always pay attention towards disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through the Centralized Fee Collection Mechanism (CeFCoM) of RAASB if the research analyst has opted for the mechanism. (Applicable for fee paying clients only)
Before buying / selling securities or applying in a public offer, check for the research recommendation provided by your Research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high-risk financial products and services.
Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
Inform SEBI about any Research Analyst offering assured or guaranteed returns.
Don'ts
Do not provide funds for investment to the Research Analyst.
Don't fall prey to luring advertisements or market rumors.
Do not get attracted to limited period discount or other incentive, gifts, etc. offered by the Research Analyst.
Do not share login credentials and passwords of your trading, demat or bank accounts with the Research Analyst.