Grievance redressal Process

Client complaints or questions may be the result of a service failure or a lack of comprehension on the part of the client. Inadequate service might involve a lack of knowledge, clarification, or explanation, which can lead to deficiencies in the quality of the intended delivery, either because of inadequate facilities or because of the staff's attitude towards the customer.

  1. Customers have the right to ask questions answered and can also file written, verbal, or phone complaints. The Client Servicing Team may be reached by email at report@stockoptionresearch.com. The Investor can also give +91 74480 08892 a call.

  2. When the Investor does not hear back from the Client Servicing Team after 10 business days, they can write to the Compliance Officer at compliance@stockoptionresearch.com. The client may reach the research analyst by phone at +91 84110 53581, and they should receive a response within 10 working days.

  3. In the event that the client is dissatisfied with our response, they can write to any SEBI office or file a grievance at https://scores.sebi.gov.in. You can also access SCORES by downloading the SCORES mobile application from the following link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.

  4. If the investor/client is still unhappy with the resolution after trying all of the aforementioned grievance resolution procedures, they can start a dispute through the ODR Portal. SMARTODR: https://smartodr.in/login. The SEBI master circular titled "Online Resolution of Disputes in the Indian Securities Market" can be accessed at this link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html. It contains additional information about the ODR mechanism, fees, timelines, etc.

Grievance Redressal

Complained Data